Privacy Policy

Last updated 20/12/2022

GERMii Pathogen Mitigation Pty Ltd and all and any subsidiaries or associated entities (“Germii”) recognise that your personal information is important to you and that you are concerned with its collection, use and disclosure. Germii, like other companies operating in Australia, is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.

When can you deal with us anonymously?

Generally, you can deal with Germii anonymously (i.e. without identifying yourself). In certain circumstances however, Germii will ask you to provide personal information because it is required by law or Germii’s policies to do so, or because it would be impracticable to deal with you anonymously. These circumstances include where you order goods online (including when you pick up such goods from one of our stores), where you trade-in or buy second-hand games, where you purchase pre-paid mobile phone services, where you sign up to a post-paid mobile phone plan, where you purchase an extended warranty on a product or accidental damage insurance, where you apply to purchase goods on finance, where you return goods for repair, where you purchase goods to be delivered or installed, where you collect goods from a Germii warehouse or storeroom, where you enter one of our competitions, when you submit a request, enquiry, complaint, consumer guarantee or warranty claim, when you pre-order goods and when you purchase goods on lay-by.

Why does Germii collect, hold, use and disclose personal information?

Germii collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include:

1)     providing you with products and/or services you have ordered/purchased;

2)     dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;

3)     marketing our products and services and providing advice on our products;

4)     making recommendations or suggestions to you in relation to our products and services;

5)     developing and improving our products and services (for example, through customer reviews and surveys);

6)     the operation and administration of accounts, subscriptions or our Facility Management Plan

7)     payment processing;

8)     processing a refund or exchange of a product;

9)     carrying out certain checks (for example, for our fraud or theft prevention processes, if you wish to open an account with us, obtain credit from us, collect goods from a Germii warehouse or storeroom, or pick-up goods in-store that have been ordered online);

10)  interacting with companies or organisations with whom Germii has a business relationship (where you work for, or otherwise represent, such an organisation);

11)  reconciling payments due to Germii from suppliers in relation to goods or services provided to you by those suppliers;

12)  purposes relating to any third party acquisition or potential acquisition of an interest in Germii or its assets;

13)  complying with our obligations under agreements with third parties (for example, under our arrangements with finance providers);

14)  carrying out day to day surveillance of our stores for operational and security purposes; and

15)  carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution. In particular, Germii is required by law to collect personal information in certain circumstances, including:

We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you.

Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with Germii’s normal document retention practices for accounting, legal and business purposes.

Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want or deal with a request, enquiry or complaint that you have.

What personal information does Germii collect?

The kinds of personal information we collect or which we may hold about you may include:

1)     your name;

2)     your address;

3)     your date of birth;

4)     your telephone number(s);

5)     your e-mail address;

6)     payment information;

7)     financial information such as your bank account details;

8)     transaction information;

9)     details about your earnings (if you are buying products using a finance plan);

10)  information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity;

11)  information on how you use our products and services;

12)  your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;

13)  your user name for social networking sites that you use, to refer to, or in conjunction with, our goods and services;

14)  personal preferences or views regarding products and services; and

15)  video and audio surveillance and recording of you when you visit one of our stores or pick up goods from a collection area.

How does Germii collect and hold your personal information?

We collect personal information in a number of ways including:

1)     when you order goods or services from us (either online, in-store or over the telephone);

2)     when you collect goods that you have ordered from us, including from a Germii warehouse or storeroom;

3)     when you set up an account with us;

4)     when you join our Facility Management Plan

5)     when you purchase certain products or extended warranties from us;

6)     when you subscribe to a Germii subscription service;

7)     when you browse one of our websites (further information is set out later in this Privacy Policy);

8)     when you submit an enquiry using one of our websites;

9)     when you complete surveys or provide online feedback or product reviews;

10)  when you publicly comment about us on social media sites (for example so that we can answer questions about our products);and

11)  through the video and audio surveillance and recording located in our stores, outside our stores (e.g. in the front entry area of a store) or collection areas (e.g. loading docks), when you visit one of our stores or pick up goods from a collection area.

Generally, Germii will collect your personal information directly from you. However, Germii also holds information, collected incidentally, concerning individuals who work for companies or organisations that have a business relationship with Germii. Additionally, if you apply for a job with Germii, we may collect personal information about you from any third parties that you nominate as your referees in your application.

Germii holds personal information in a number of ways, including:

1)     as part of customer records and other electronic documents on which personal information is contained which are stored on our information technology systems and servers operated by third parties who provide services to us in connection with our business; and

2)     by securely storing hard copy documents on which personal information is contained, at our various premises and using third party document management and archiving services.


We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email and SMS. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.

Please note that when you create an account with us you agree to subscribe to our marketing communications and your details will be added to our marketing database to receive information relating to Germii and our products and services. You may also choose to subscribe to our marketing communications by signing up on our website.

How to unsubscribe

You can unsubscribe from our marketing communications at anytime in one of the following ways:

Emails: Select the “unsubscribe” option in one of the emails that you’ve received from us to unsubscribe, this option can usually be found at the top right or bottom of the email. Please note that if you have an account with Germii, we may still need to send you information about your account or purchase.

SMS: Unsubscribe by texting the stated response word e.g. “STOP” to the mobile number provided in the SMS we sent you.

If you subscribe to our marketing communications, we may disclose your personal information in an anonymised form to third party platforms such as Facebook, Instagram and Google for the purposes of marketing products and services to you based on your personal information and preferences. For example, we may actively target banners and ads to you when you are on other websites, apps and third-party platforms.

Sharing your personal information

Germii may disclose or receive personal information or documents about you, including to/from:

1)     Organisations that provide services to us in connection with our business, including customer support, customer experience/engagement, extended warranties, payment processing, administration, archival, data storage, data analytics, hosting, research, mail and delivery, installation, distribution, logistics, marketing, auditing, share registry, consulting, financial and legal advisory, banking, debt collection, fraud/theft prevention and/or identification, security or technical services and the operation and administration of membership programs and the Websites. In some cases these service providers may collect your personal information on our behalf;

2)     third party platforms like Facebook, Instagram and Google, in an anonymised form for the purposes of displaying banners, advertising or content based on your personal information or preferences;

3)     third parties like Google to enable us to manage information collected from the Websites and perform Website Activities;

4)     manufacturers and distributors of goods;

5)     if you return goods to Germii to be repaired, third parties including our repairs system administrator, the manufacturer of the goods and authorised repairers;

6)     law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities;

7)     parties involved in any third party acquisition or potential acquisition of an interest in Germii or its assets;

8)     our insurers and insurance brokers;

9)     if goods you purchase from Germii are subject to a product recall, the manufacturer or distributor of those goods; and

10)  other third parties where you have specifically consented to the disclosure of information to these third parties.

Additionally, if you return goods to us on which personal information is stored for and do not delete that personal information, Germii will send the goods to the repairer. By returning such goods to Germii for repair, you consent to Germii disclosing any personal information contained on the goods to the repairer, by way of Germii sending the goods to the repairer.

Disclosure of personal information to overseas recipients

Germii is likely to disclose the personal information that it collects and holds about you to third parties who are not in Australia (such as third parties who are located in the United States of America, Japan, China, Singapore, the United Kingdom, Holland, Israel and New Zealand) for one or more the purposes set out in this policy e.g. to provide you the goods/services you have purchased. Some of the jurisdictions in which these third parties are located may have less protective privacy and data protections laws than Australia.

Personal information collected on behalf of other parties

Germii may collect information about you on behalf of third parties. For example:

1)     information collected for Softbank Robotics if you wish to enter into a contract with Softbank

2)     information collected for undisclosed finance providers such as Latitude Finance if you wish to purchase goods on finance or through our Facility Management Plan.

In these cases the documentation that you sign will set out how the personal information that you provide will be used by these third parties and the privacy policies of the third parties will apply. Germii may also receive personal information or documents about you from these third parties where necessary in connection with the provision of goods or services by Germii.

How we deal with your personal information if you apply for a job with us

If you apply for a job with us, you may be required to provide us with certain personal information, including your name, employment and educational background, and other personal information which we may require you to provide, or which you choose to provide us, in relation to your job application.

We will hold, use and disclose that information solely for the purpose of considering your application. In particular, in considering your application, it may be necessary for us to disclose some of that information to third parties to verify the accuracy of that information. In such circumstances, we will disclose only such information as is necessary in the circumstances.

In considering your application, we may also collect personal information about you from any third parties that you nominate as your referees in your application.

Security of your personal information

We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss and any unauthorised access, modification or disclosure.

How to access, correct and update your personal information

Upon your request, Germii will provide access to your personal information that we hold (except in certain circumstances set out in the Privacy Act 1988 (Cth)). Germii reserves the right to charge you an administration fee of $25 for providing access to your personal information and will, of course, require some proof of your identity before providing information to you.

You may also request us to correct the personal information that Germii holds about you. If you do so and we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, Germii will take such steps as are reasonable in the circumstances to correct your personal information to ensure that, having regarding to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.

To request access to the personal information that Germii holds about you, or to update or correct that personal information, please email us at

How to make a complaint

If you are concerned that the way Germii collects, holds, uses or discloses your personal information may be in breach of the Australian Privacy Principles, please send the details of your complaint to The Privacy Officer via email;

Additional information for users of our websites

If you visit or any other Germii websites (the “Websites”) to read, browse, download information or transact, our system may record information such as the date and time of your visit to the Website, your postcode/suburb, device type, browser type and operating system, the pages accessed and any information downloaded,(collectively, the “Website Information”).

The Website Information is used for activities including:(i) statistical and reporting purposes; (ii) website administration, security and maintenance purposes; (iii) to direct you to/display material on our Websites that we believe will be of interest to you; (iv) displaying product availability and delivery options to you; (v) to measure traffic and visitor behaviour; (vi) to understand the impact of online advertising, use remarketing and audience targeting; and (vii) to market products and services to you,(collectively, the “Website Activities”). We use third parties such as Google to enable us to perform the Website Activities.

Like many websites, the Websites use “cookies”. Cookies aresmall text files that we transfer to your computer’s hard drive through yourweb browser to enable our systems to recognise your browser and your log-instatus. Cookies are used to record Website Information for the WebsiteActivities. The default settings of browsers like Internet Explorer usuallyallow cookies, but users can easily erase cookies from their hard-drive, blockall cookies, or receive a warning before a cookie is stored. Please note thatsome parts of the Websites may not function fully for users that disallowcookies.

The Websites also use tags, which are tiny bits of websitecode that allow us to transmit Website Information for the Website Activities.

While we take great care to protect your personalinformation on the Websites and use state-of-the-art data transmissionencryption, unfortunately no data transmission over the internet can beguaranteed to be 100% secure. Accordingly, we cannot ensure or warrant thesecurity of any information that you send to us or receive from us online. Thisis particularly true for information you send to us via email. We have no wayof protecting that information until it reaches us. Once we receive yourtransmission, we use our best efforts to ensure its security in our possession.

The Websites may contain links/ plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of those sites.

Web push notifications

The Websites may send you an initial pop-up message when you’re on the Websites asking if you want to allow or block pop-up notifications from Germii within your web browser when you have your browser open on any website (Notifications). When you select Allow, you are agreeing to receive Notifications from Germii. You will only start to receive Notifications after you select Allow and you can change this setting at any time.

If you have selected to allow Notifications, Germii may sendyou Notifications about products, services, our latest offers, price and instock alerts and other information we think might be of interest to you. Notethat Notifications may be sent to you when you are on another website if yourweb browser is open.

You can opt in or opt out of Notifications at any time viayour browser settings. If you want to opt out of Notifications at any time,follow the steps listed under the Web Push Notifications section here.


Germii sometimes handles personal information relying onexemptions under the Privacy Act 1988 (Cth), for example in relation to (i)employee records; (ii) related bodies corporate; (iii) provision of services toState or Territory authorities; and (iv) operations outside Australia relatingto personal information of non-Australians.

Any permitted handling of personal information under such exemptions will take priority over this Privacy Policy to the extent of any inconsistency.